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Role Description

The purpose of this position is to lead a claims litigation team to help achieve Selective’s loss and claims expense objectives, as well as deliver excellent claims service to customers. Claims supervised are those in litigation and may involve complex and large monetary exposures. This claims leader must provide continuous training, coaching, and feedback to the members of their claims team. Must foster business partnerships with other company departments, including field agency management and inside underwriting teams. Responsibilities include fostering good relationships with independent agents. Must have expertise in commercial and personal lines, including coverage, contractual, and legal issues. Members of the team may handle both commercial and personal lines, and multiple lines of business, with large geographic territories, including multiple different states. These duties are performed consistent with company claims policies and procedures, prescribed authority, and standards of performance. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

Responsibilities

• Supervises, coordinates, and monitors activities of a claims litigation unit to ensure an accurate, quality product while maintaining high production standards and performance standards.
• Schedules, prioritizes, and distributes workflow of litigation unit to ensure work is done in a timely fashion and all deadlines are met.
• Audits procedures and controls to ensure compliance with company and statutory requirements; provides statistical data to management to ensure adherence to company policies, procedures, and state regulations.
• Provides technical assistance to staff and assists them with the disposition of litigated claims with attorneys, insureds, and claimants.
• Reviews completed adjustments for corrections and authorizes payments when required.
• Establishes and adjusts claims reserves.
• Recognizes fraudulent claims activity that would be subject to SIU referral in accordance with company guidelines and subsequent referral to law enforcement or regulatory agencies.
• Reviews and implements claims audit recommendations on a continuous basis.
• Reviews consumer/agency complaints; maintains a direct diary on litigated claims and an override diary on other selected claims.
• Must be able to drive an automobile to travel within territory; car travel represents approximately 0-10% of employee’s time and requires a valid driver’s license.

Qualifications

• Excellent customer service skills.
• Excellent leadership, communication, organizational, and interpersonal skills.
• Must have valid state-issued driver’s license in good standing and be able to drive an automobile.
• College degree preferred.
• 3-5 years litigated claims experience.
• 3+ years supervisory experience of technical level staff.
• Prior auto claims experience preferred.

Benefits

• Competitive base salary.
• Incentive plan eligibility at all levels.
• Comprehensive health care plans.
• Retirement savings plan with company match.
• Discounted Employee Stock Purchase Program.
• Tuition assistance and reimbursement programs.
• 20 days of paid time off.

Pay Range

USD $108,000.00 - USD $163,000.00 /Yr.

Additional Information

Selective is an Equal Employment Opportunity employer. We respect and value every individual’s unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences – and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.

For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.