• Support integration of multiple brands into standardized, unified operational processes and workflows • Partner with stakeholders across brands to document current processes, identify gaps, and implement aligned, scalable solutions that meet quality and regulatory standards in healthcare continuing education • Provide administrative and operational support to ensure continuity and consistent execution across brands • Coordinate schedules, documentation, deliverables, and task tracking for concurrent initiatives • Maintain accurate records, documentation, and reporting in designated systems • Collaborate with brand and functional leaders to identify best practices and define meaningful operational KPIs • Track, monitor, and report progress against KPIs and performance targets • Develop and execute corrective action plans when targets are missed • Identify operational bottlenecks, inefficiencies, and risks in existing workflows • Propose and help implement process improvements to boost efficiency, accuracy, and cycle time • Validate and monitor results after changes are rolled out • Manage multiple operational and administrative projects at once, meeting deadlines and delivering high-quality outcomes • Create and maintain project plans, timelines, and regular status updates • Proactively handle risks, dependencies, and competing priorities with minimal supervision • Support rollout of new processes and workflows across brands • Develop and deliver training materials and sessions to drive successful team adoption • Act as the go-to contact for process questions and continuous improvement feedback • Summarize progress, outcomes, and risks for leadership and cross-functional stakeholders • Prepare clear, concise reports and presentations on operational performance and project status • Maintain consistent communication across brands to ensure alignment and transparency