• Responsible for operational oversight and strategic planning for revenue cycle teams and related activities • Build revenue cycle teams, analyze their performance, identify trends, communicate results, and improve process performance impacting the revenue cycle • Determine opportunities for improvement and facilitate process improvement to affect change in order to achieve revenue cycle best practices and ensure consistency and compliance with DaVita policies and state and federal regulations • Engage in the recruitment, interviewing, hiring, and retention processes with People Services • Ensure adequate training is provided including compliance with federal and state laws, DaVita policies and procedures • Coach, motivate, and develop teammates through formal and informal feedback and development opportunities in alignment with DaVita’s Mission and Core Values • Create effective succession planning to ensure ROPs sustainability • Establish short and long-term goals for teams based on key performance metrics • Conduct monthly A/R reviews, and establish short-term and long-term goals • Direct departmental matters including personnel, department resources, budget, monthly departmental reports, and other organizational requirements • Drive the strategic process on internal projects within team as well as other key business units • Work collaboratively with revenue cycle and patient account leaders to implement best practices and improve overall revenue cycle performance