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Role Description

Are you a compassionate, service-driven professional who believes in the power of a kind word and attentive listening? Do you thrive in a fast-paced environment, ensuring every caller feels heard and supported? If so, NIVA Health invites you to apply for our Remote Call Center Operator position!

In this role you'll:

• Answer and direct incoming calls promptly and professionally using multi-line switchboard systems.
• Respond to customer inquiries, resolve issues, and provide product or service information with care and efficiency.
• Place outbound calls for follow-ups, appointment reminders, or patient outreach.
• Accurately document call details and resolutions using digital tools and systems.
• Escalate complex or unresolved calls to the appropriate department as needed.
• Collaborate with colleagues and other departments to ensure the best possible outcomes for every caller.
• Adhere to company protocols for privacy, data protection, and confidentiality of information.
• Meet or exceed performance metrics for response time, resolution, and satisfaction.
• Stay updated on processes and best practices through team meetings and ongoing training.

Qualifications

• Have at least 2 years’ experience in a call center or switchboard operator role, preferably in healthcare, finance, or service industries.
• Demonstrate exceptional customer service skills and enjoy helping others resolve concerns and navigate their options.
• Are a skilled communicator with a friendly and professional phone presence.
• Are experienced in using call center software, switchboard systems, and either Microsoft Office or Google Suite.
• Have previous experience working remotely, with proven self-motivation and reliability.
• Possess strong problem-solving skills and the ability to stay calm and empathetic, even in high-pressure situations.
• Maintain a quiet, professional home workspace and reliable high-speed internet.

Requirements

• Bonus points if you are bilingual or multilingual.
• Have experience working with electronic health records or digital healthcare tools.
• Have contributed to process improvements or team initiatives in previous roles.

Benefits

• Join a purpose-driven company that values every conversation and every team member.
• Enjoy the flexibility and work-life balance of a fully remote position.
• Be part of a supportive, inclusive culture focused on growth, learning, and collaboration.
• Receive competitive compensation with opportunities for advancement.
• Make a meaningful impact by being the reassuring voice patients and families rely on every day.