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Role Description

The Delivery Operations Specialist provides support and coordination across high-volume, repeatable integration workflows and supporting broader Delivery Operations initiatives.

As Delivery Operations Specialist, you will focus on day-to-day operational execution, process adherence, and issue resolution for designated integration domains, including PDMP and Post Acute implementations. You will ensure consistent execution, strengthen process clarity, and drive measurable improvements in efficiency, reliability, and scalability.

This role requires strong operational judgment, disciplined execution, and the ability to coordinate and influence cross-functional teams.

What You’ll Do

• Support escalations for designated Delivery Operations workflows.
• Execute integration processes and ensure reliable, consistent execution.
• Analyze operational issues, identify root causes, and implement practical solutions.
• Assist with prioritization and coordination of integration-related work across the team.
• Identify workflow gaps and implement improvements to increase clarity and efficiency.
• Update and refine documentation, SOPs, and operational standards within assigned areas.
• Partner with Engineering, Product, and Customer Operations to resolve integration-related challenges.
• Optimize project tracking and execution within Cloud Coach to ensure visibility and accountability.
• Support system and workflow improvements across Salesforce, Customer Connect, Cloud Coach, Jira, and related platforms.
• Contribute to automation and AI-enabled enhancements that improve efficiency and scalability.
• Support Delivery leadership in aligning priorities and maintaining operational continuity.
• Model strong execution standards, accountability, and proactive problem-solving.

What Success Looks Like

• In 3 months…
  • Develop strong command of assigned integration workflows.
  • Establish credibility as a trusted escalation resource.
  • Maintain clear, up-to-date documentation and tracking.
  • Begin incorporating AI-supported tools into your day-to-day work—whether through analysis, documentation, or task management.
• In 6 months…
  • Reduce avoidable escalations through improved process clarity.
  • Strengthen coordination and prioritization across integration work.
  • Identify recurring issues and suggest practical improvements.
• In 12 months…
  • Be a reliable and trusted contributor to both supported projects and broader implementation initiatives.
  • Improve cycle time, reliability, and consistency across repeatable workflows.
  • Contribute operational insights that strengthen Delivery infrastructure.

Qualifications

• 2+ years of experience in delivery operations, customer operations, implementation management, integration operations, or related roles.
• Demonstrated experience serving as an escalation point for complex operational workflows.
• Experience with CRM systems (Salesforce), project management platforms (Cloud Coach), and ticketing systems (Jira).
• Ability to work effectively both independently and collaboratively across teams.
• Familiarity with operational governance and process design experience.
• Ability to navigate ambiguity and drive structured resolution.
• Experience leveraging automation or AI tools to enhance workflow efficiency preferred.
• Experience supporting integration workflows, care coordination implementations, or delivery infrastructure initiatives preferred.
• Exceptional written and verbal communication skills.
• High operational judgment and attention to detail.
• A forward-thinking, curious mindset with an openness to experimenting with new technologies.
• Strong analytical and problem-solving skills, with sound judgment and creativity in designing solutions.
• Ability to work effectively in a remote-first environment, ensuring high-quality virtual interactions with minimal distractions.
• The ability to travel periodically for work.

Benefits

• Join one of the fastest growing health IT companies in the country.
• Have the autonomy to build something with an enthusiastically supportive team.
• Learn from working at the highest levels and on the most strategic priorities of the company, including from world class investors and advisors.
• Receive competitive compensation, including health, dental, vision and other benefits.