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Role Description

This is a full-time, field position, remote when not traveling locally. The candidate must be located in the Winston-Salem, NC area due to regular local travel for in-person patient appointments.

Join our compassionate team and help make a positive difference in an injured person’s life. As a Field Case Manager, you will work closely with:

• Treating physicians/providers
• Employers
• Customers
• Legal representatives
• The injured/disabled person

Your responsibilities will include:

• Demonstrating knowledge, skills, and competency in the application of case management standards of practice.
• Using advanced knowledge of types of injury, medications, comorbidities, treatment options, treatment alternatives, and knowledge of job duties to advise on a treatment plan.
• Interviewing disabled persons to assess overall recovery, including whether injuries or conditions are occupational or non-occupational.
• Collaborating with treating physicians/providers and utilizing available resources to help create and implement treatment plans tailored to an individual patient.
• Working with employers and physicians to modify job duties where practical to facilitate early return to work.
• Evaluating and modifying case goals based on injured/disabled person’s improvement and treatment effectiveness.
• Independently managing workload, including prioritizing cases and deciding how best to manage cases effectively.
• Completing other duties, such as attending injured worker’s appointments when appropriate, preparing status updates for submittal to customers, and other duties as assigned.

Qualifications

• Education: Associates Degree or Bachelor’s Degree in Nursing or related field.
• Experience: 2+ years clinical practice preferred. Workers’ compensation-related experience preferred.
• Skills:
  • Ability to advocate recommendations effectively with physicians/providers, employers, and customers.
  • Ability to work independently.
  • Knowledge of basic computer skills including Excel, Word, and Outlook Email.
  • Proficient grammar, sentence structure, and written communication skills.
• Certifications, Licenses, Registrations:
  • Active Registered Nurse (RN) license required. Must be in good standing.
  • URAC-recognized certification in case management (CCM, CDMS, CRC, CRRN or COHN, COHN-S, RN-BC, ACM, CMAC, CMC).
• Travel: Must have reliable transportation and be able to travel to and attend in-person appointments with injured workers in assigned geography.
• Internet: Must have reliable internet.

Benefits

• Full and comprehensive benefits program.
• 24 days of paid vacation/holidays in your first year plus sick days.
• Home office equipment including laptop and desktop monitor.
• Mileage and travel reimbursement.
• Employee Assistance and Referral Program.
• Hands-on workers’ compensation case management training.
• Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts.
• Life and AD&D Insurance.
• 401(k) and Tuition Reimbursement.
• Compensation ranges from $70,000 - $85,000 annually, with eligibility for a productivity-based bonus program.