Remote Collections
Location
United States
Posted
4 days ago
Salary
$15 / hour
No structured requirement data.
Job Description
Role Description
After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process.
Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process.
This is a remote/work from home position. MUST reside in Eastern or Central time zones.
Compensation: $15/hr plus bonus
Build Your Future! Come join our thriving team as a Remote Collections Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.
Responsibilities
- Communicating with consumers by telephone, approving written correspondence, and attempting to bring resolution to unpaid accounts
- Providing thorough, efficient, and accurate account updates on computer files for each call made or received
- Counseling delinquent consumers to assist in finding funds to meet their payment obligations
- Complying with and staying up-to-date on all applicable Federal, State, and Local laws and regulations relating to job duties
- Complying with and staying up-to-date on all TSI policies and procedures
- Maintaining knowledge of functional areas, company policies, and procedures
- Performing other duties as assigned by management
Qualifications
- High School diploma or equivalent
- Access to high-speed internet required
- FDCPA knowledge preferred
- Professional phone etiquette and solid negotiating skills
- Positive attitude and strong customer service aptitude
- Ability to problem solve and multitask
- Willingness to maintain confidentiality
- Ability to remain in a stationary position 95% of the time
- Ability to exchange accurate information effectively over the phone
Physical Requirements
- Normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbols
- Frequently required to sit, stand, walk, talk, hear, bend and reach
- Ability to reach with hands and arms
- Occasionally lift and/or move up to 20lbs with or without accommodation
- Ability to stand for long periods of time with or without accommodation
Work Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. You are acknowledging that you can perform the essential functions with or without a reasonable accommodation. The noise level in the work environment is usually moderate. The work environment is primarily indoors. The position requires little to no travel.
For Remote Positions
- The minimum internet speed requirements for remote work are as follows:
- Broadband internet connection (No DSL, or Dial Up)
- Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
- Speed Test Results: 25 mbps download, 20 mbps upload
Benefits
- Work from home
- Paid training
- Team-oriented work environment
- Growth opportunity
- Generous bonus opportunity
- Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays
Job Requirements
- High School diploma or equivalent
- Access to high-speed internet required
- FDCPA knowledge preferred
- Professional phone etiquette and solid negotiating skills
- Positive attitude and strong customer service aptitude
- Ability to problem solve and multitask
- Willingness to maintain confidentiality
- Ability to remain in a stationary position 95% of the time
- Ability to exchange accurate information effectively over the phone
- Physical Requirements
- Normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbols
- Frequently required to sit, stand, walk, talk, hear, bend and reach
- Ability to reach with hands and arms
- Occasionally lift and/or move up to 20lbs with or without accommodation
- Ability to stand for long periods of time with or without accommodation
- Work Conditions
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. You are acknowledging that you can perform the essential functions with or without a reasonable accommodation. The noise level in the work environment is usually moderate. The work environment is primarily indoors. The position requires little to no travel.
- For Remote Positions
- The minimum internet speed requirements for remote work are as follows:
- Broadband internet connection (No DSL, or Dial Up)
- Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
- Speed Test Results: 25 mbps download, 20 mbps upload
Benefits
- Work from home
- Paid training
- Team-oriented work environment
- Growth opportunity
- Generous bonus opportunity
- Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays
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