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Role Description

After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process.

Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process.

This is a remote/work from home position.

Compensation: $16-$17/hr plus bonus

Build Your Future! Come join our thriving team as a Remote Collections Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Responsibilities

• Call consumers to secure payments on past due accounts. Each call is unique…you’ll never get bored!
• Ensure that all work is performed in compliance with company policies as well as local, state and federal collections laws and regulations.

Qualifications

• High School diploma or equivalent
• Previous experience in 1st or 3rd party collections - Department of Revenue experience is preferred
• Access to high-speed internet required
• FDCPA knowledge preferred
• Professional phone etiquette and solid negotiating skills
• Positive attitude and strong customer service aptitude
• Ability to problem solve and multitask
• Willingness to maintain confidentiality
• Ability to remain in a stationary position 95% of the time
• Ability to exchange accurate information effectively over the phone

Physical Requirements

• Normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbols
• Frequently required to sit, stand, walk, talk, hear, bend and reach
• Ability to reach with hands and arms
• Occasionally lift and/or move up to 20lbs with or without accommodation
• Ability to stand for long periods of time with or without accommodation

Work Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. You are acknowledging that you can perform the essential functions with or without a reasonable accommodation. The noise level in the work environment is usually moderate. The work environment is primarily indoors. The position requires little to no travel.

Benefits

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous bonus opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays