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Role Description

Build Your Future! Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process.

Work Location: This is a remote/work from home position. Must reside in New York state.

Compensation: $16.50/hour

Paid Training Start Date: Monday, March 30, 2026

Training Hours: Monday through Friday: 8am - 4:30pm EST

Hours of Operation (following training):

• Monday through Friday: 10am - 9pm EST
• Saturday: 7am - 5pm EST

*Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above.

Responsibilities

In This Role, You Will:

• Assist customers with billing inquiries/concerns
• Ensure all account information is accurately documented and inputted into client system
• Provide detailed explanations of account status and inquiries to customers
• Adhere to State and Federal regulations pertaining to your job duties
• Assist customers with delinquent accounts according to various state guidelines
• Utilize exceptional communication skills to fulfill both client and customer goals

Key Results Areas:

• Maintain an average Inbound Handle Time
• Achieve Quality Assurance goals
• Adhere to Production measures (time spent on calls, schedule adherence, etc)

Qualifications

• Detail oriented with the ability to organize and prioritize work
• Ability to meet strict deadlines
• Effective communication skills with outside parties
• Effective call handling skills and high levels of professionalism
• Strong focus on exemplary shift attendance
• Proficient with Microsoft applications
• Ability to learn software applications
• High School graduate/equivalent required

Requirements

For Remote Positions:

• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 40 mbps download, 20 mbps upload

Note:

• Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)

Benefits

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!