• Build and own Synder’s knowledge base from scratch (structure, standards, maintenance) and create scalable processes to maintain the knowledge base up to date. • Create and improve customer documentation (help articles, onboarding, FAQs, troubleshooting). • Maintain internal documentation for Support, CS, Sales, and Product teams. • Manage documentation in Confluence (spaces, templates, workflows, permissions). • Turn complex product/accounting topics into clear step-by-step guides. • Partner with Product, Support, and Engineering to document changes and releases. • Ensure documentation quality and consistency (tone, clarity, formatting, accuracy). • Keep content up to date using feedback, analytics, and regular reviews.