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Role Description

Join Our Team as an Auto Physical Damage Claim Representative at Selective! As an Auto Physical Damage Claim Representative at Selective, you will play a crucial role in ensuring our customers receive the best service possible. You will manage auto claims from start to finish, investigating all claim details by gathering information from insureds, claimants, witnesses, and repair shop personnel to conclude settlement or denial of the claim. You will ensure claims are processed within company policies, procedures, and individual’s prescribed authority with exceptional standards of performance. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

• Mandatory onsite trainings:
  • Week of 7/6/2026 in Charlotte, NC
  • Week of 7/27/2026 in Richmond, VA

Responsibilities

• Investigate claims through various methods of communication with claim parties.
• Analyze information obtained through investigation to evaluate assigned claims to determine the extent of loss and liability.
• Review/analyze policy forms to determine the appropriate coverage for a loss, including limits and deductibles.
• Establish and continuously review reserves and input claim information in the Claims System.
• Update the claims system to accurately reflect the status of assigned files and to initiate percentage of negligence on the part of the insured to determine "chargeability".
• Document claim activity and maintain control of work through documentation and diary/task system.
• Review and approve expenses incurred to investigate, process, and handle a claim.
• Recognize fraudulent claims activity that would be subject to SIU referral in accordance with company guidelines.
• Direct customers to approved car rental vendors and manage car rental expenses.
• Set up appropriate inspection and repair assignments and process immediate removal of total loss vehicles to salvage yard.
• Close claims by issuing checks or denials and issue appropriate letters based on state regulations and company directives.
• Process incoming calls and correspondence from insureds, claimants, and agents regarding questions or problems associated with claims.
• Interact with underwriters and agents on claim resolution.
• Utilize vendors and other resources as necessary to assist with resolving disputed claims.
• Explore subrogation opportunities on all claims assigned.
• May handle low complexity property losses.

Qualifications

• Understanding of Commercial and Personal Automobile policy language and endorsements.
• Adjuster licenses in states requiring same (obtain within 3 months of hire).
• Exceptional customer service skills.
• College degree preferred.
• 1-3 years of claim handling experience preferred.

Benefits

• Competitive base salary.
• Incentive plan eligibility at all levels.
• Comprehensive health care plans.
• Retirement savings plan with company match.
• Discounted Employee Stock Purchase Program.
• Tuition assistance and reimbursement programs.
• 20 days of paid time off.

Pay Range

USD $42,000.00 - USD $58,000.00 /Yr.

Additional Information

Selective is an Equal Employment Opportunity employer. We respect and value every individual’s unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view, and experiences.