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Role Description

Koniag Technology & Innovation Solutions (KTIS) is seeking a Senior ServiceNow Developer to support KTIS and our government customer with ServiceNow Customer Service Management (CSM) implementation to support a 24/7 contact center. This is a remote role. This position requires the candidate to be able to obtain a Public Trust.

The ServiceNow Architect/Developer will lead and support new ServiceNow implementations for a federal help desk ticketing environment. This role requires both architectural leadership and hands-on development, including platform design, configuration, and integration.

The ideal candidate has experience building ServiceNow environments from the ground up (greenfield deployments), defining platform standards, and guiding teams through implementation and adoption. Experience integrating ServiceNow with Amazon Connect or contact center platforms is highly desirable.

This individual will be energetic and committed to operational excellence and capable of supporting U.S. federal government programs across teams of varying sizes to achieve client objectives.

Key Responsibilities

• Architecture & Implementation
  • Lead design and implementation of a new ServiceNow help desk/ticketing platform
  • Define platform architecture, development standards, and governance practices
  • Configure and deploy out-of-the-box and custom ServiceNow applications
  • Design data models, workflows, and service catalog structures
  • Establish role-based access control and security model
• Development & Configuration
  • Develop and configure workflows, forms, business rules, and integrations
  • Build and support scoped ServiceNow applications
  • Configure ITSM/CSM modules and case management processes
  • Implement automation and orchestration to improve operational efficiency
• Integration
  • Design and implement integrations between ServiceNow and external systems
  • Support API-based integrations and event-driven architecture
  • (Bonus) Integrate ServiceNow with Amazon Connect or contact center platforms
• Operational Support
  • Support platform operations, enhancements, and continuous improvement
  • Participate in troubleshooting, root cause analysis, and performance tuning
  • Assist in release management and deployment activities

Qualifications

• Bachelor’s degree
• 5+ years of ServiceNow development/architecture experience
• Experience implementing ServiceNow in a new deployment or major re-implementation
• Strong experience with ITSM and/or CSM modules
• Experience designing workflows, automation, and service catalog structures
• Experience with systems integration (REST/SOAP APIs)
• Ability to obtain Public Trust clearance

Preferred / Desired Experience

• ServiceNow Certified System Administrator (CSA) or higher certification
• Experience with CSM, ITSM, ITAM, or SecOps modules
• Experience implementing role-based access and enterprise authentication (SSO/MFA)
• Experience with Amazon Connect integration or contact center platforms
• Experience with Now Assist / AI capabilities
• Experience supporting federal or regulated environments

Professional Skills

• Strong written and verbal communication skills
• Ability to collaborate with technical and non-technical stakeholders
• Comfortable working in a fast-paced, matrixed, client-focused environment
• Ability to manage multiple priorities and drive consensus across teams

Security Requirement

• Ability to obtain a Public Trust.

Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.

Company Description

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities.

For more information, please visit www.koniag-gs.com .

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352.