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Role Description

The Insurance Verification Specialist role with Job Duck is essential to ensuring accurate insurance communication and timely authorization support within a fast-paced healthcare operations environment. In this position, you will manage insurance verification tasks, support utilization review processes, and maintain consistent follow up with insurance providers to move cases forward efficiently. This role is well suited for someone who is confident on the phone, highly organized, and focused on obtaining accurate information.

You will collaborate closely with internal teams to verify patient and insurance details while helping ensure authorization requests are properly submitted and tracked. Individuals who are task-driven, patient, and interested in long-term growth within healthcare support services will thrive in this role.

• Compensation Range: $1,150 to $1,220 USD

Responsibilities include, but are not limited to:

• Maintain accurate documentation within the ticketing system
• Follow up on initial cases to ensure accuracy and completeness
• Initiate and track authorization related calls and requests
• Verify patient demographics, insurance ID numbers, and diagnosis codes
• Call insurance companies to check the status of authorization requests
• Contact insurance providers to supply required medical information
• Confirm receipt of faxed documentation with insurance carriers
• Assist the utilization review team with insurance verification and follow up tasks
• Send medical bills and supporting documentation to insurance companies

Qualifications

• Strong verbal communication skills
• 2-3 years of experience in this field
• Professional and confident phone presence
• Task-oriented and highly organized
• Patient and focused under pressure
• Self-motivated with the ability to work independently
• Detail-oriented with strong follow through
• Ability to efficiently obtain required insurance information
• Willingness to learn and grow long-term in the role

Requirements

• Time Zone: Pacific Standard Time (PST)
• Language Requirements: English only
• Work Environment: Remote
• Comfortable making frequent outbound calls to insurance companies
• Ability to manage multiple authorization requests and follow-ups simultaneously
• Willingness to grow in the role and remain long-term

Benefits

• Software and Tools:
• CRM ticketing system: HouseGap
• VOIP system: RingCentral
• Email platform: Google
• Documentation and collaboration: Google Docs
• VPN access required

Work Shift

• 8:00 AM - 5:00 PM [PST][PDT] (United States of America)

Languages

• English

Application Process

Ready to dive in? Apply now and make sure to follow all the instructions! Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.

Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.