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Role Description

Location: Remote – Michigan residents

Do you have a great eye for detail and a talent for figuring things out? Bring your customer service mindset and a willingness to learn. We'll train you on everything you need to know. No auto experience needed!

As a remote Vehicle Processing Clerk (Disposition Coordinator) at Morley, you’ll help people across the country return vehicles to the auto manufacturer. You'll be a friendly contact who makes sure every case contains proper documentation. Because of the work you do, you'll help people through what can be a trying time, making it go as quickly and easily as possible.

What Can I Expect?

• We make sure you have the tools you need to be able to do your job right and be connected with your team.
• Our reacquired vehicle management team is one of the strongest in the business at handling vehicle buybacks.
• We have the processes and relationships in place to make sure that our team can do this smoothly.
• You'll find steady work, supportive leaders, strong benefits, and advancement opportunities here.

What You'll Do:

• Communicate with clients, customers, lien holders, dealerships, and appropriate state agencies and suppliers to complete vehicle repurchases.
• Handle both inbound and outbound communications (phone, email, mail).
• Secure required documentation by contacting appropriate parties to expedite the return of repurchase documents.
• Expedite and track case handling through documentation systems.
• Meet required metrics.
• Handle multiple cases simultaneously within guidelines.
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails, and other communications as needed) while keeping a positive and upbeat attitude.

Qualifications

• Excellent multitasking, analytical and problem-solving skills.
• Microsoft Office skills.
• High school diploma or equivalent.
• One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers).

Requirements

• Able to work shifts within the center's hours of operation:
• Monday to Friday (no weekends!)
• Primary shift: 8 a.m. - 5 p.m. Eastern time
• Rotational shift 2-4 times per month: 11 a.m. - 8 p.m. Eastern time
• Michigan resident.
• Secluded and distraction-free work environment.
• Required internet setup:
• High-speed internet delivered through a wired provider (cable or fiber).
• Computer must be physically connected to your modem/router using an Ethernet cable.
• Wireless, 5G and satellite connections are not supported.

Benefits

• Medical and prescription coverage.
• Dental and vision insurance.
• Paid time off.
• Associate wellness program with rewards for annual checkups.
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma).
• 401(k) with match.
• Flexible spending account (FSA).
• Life insurance.
• Company-paid short- and long-term disability insurance.
• 24/7 online access to doctors through Teladoc.
• 24/7 nurse help desk.
• Patient advocacy with free 24/7 support for benefit questions and claims.
• Guidance for family, financial and estate planning (including wills).