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Role Description

Zayo is seeking a Senior Technical Product Manager to drive the delivery of software that enables our transport and infrastructure product portfolio, including optical transport, point-to-point services, and dark fiber–adjacent offerings. This role is responsible for making Capital-P Product strategy buildable in the real world.

• Work directly with Product to shape scope, sequencing, and feasibility.
• Partner deeply with engineering teams to deliver reliable, scalable software.
• Understand technical, business, and operational implications to define execution.
• Operate in customer-facing and operational systems.
• Engage credibly with engineers, network teams, product leaders, and customers.

Qualifications

• Minimum of five (5) years of experience in technical product management, platform product management, or similar system-heavy roles.
• Experience delivering software for infrastructure-oriented or network-adjacent product lines.
• Strong programming knowledge required: ability to read and reason about code, query databases, understand automation logic, and communicate effectively with engineers.
• Comfort working in backend-heavy environments involving orchestration, provisioning, and APIs.
• Ability to reason about physical vs. logical services and how physical constraints impact software systems.
• Experience working across multiple specialized engineering teams.
• Practical experience in Agile delivery environments (Scrum or similar), with a focus on shipping.
• Exceptional written and verbal communication skills—this is a hard requirement.
• Strong ownership mindset; you take responsibility for outcomes, not just inputs.
• Humility and professionalism—willing to challenge ideas, accept feedback, and be wrong when necessary.
• Transport or infrastructure experience is strongly preferred, but not required if you bring adjacent network or systems experience and learn quickly.

Requirements

• Serve as the Senior Technical Product Manager for software supporting transport and infrastructure products.
• Partner directly with Capital-P Product to shape scope and sequencing.
• Define what is feasible and when.
• Propose alternatives when requirements conflict with technical or operational reality.
• Own delivery execution for transport-related initiatives across multiple software engineering teams.
• Translate product intent into clear, technically grounded requirements, user stories, and acceptance criteria.
• Act as the primary technical interface between Product, Engineering, Network Operations, and Sales Engineering.
• Drive delivery of software supporting order orchestration, provisioning and activation workflows, APIs and workflow engines, and transport-related quoting and ordering experiences.
• Review and challenge technical designs as needed, particularly where automation meets physical network constraints.
• Understand and account for automation limitations tied to physical infrastructure.
• Apply pragmatic Agile practices to drive delivery—prioritizing outcomes over ceremony.
• Lead UAT and release readiness conversations.
• Participate in customer and carrier escalations when necessary, bringing technical clarity and ownership.
• Present tradeoffs, risks, and delivery realities to leadership with confidence and clarity.
• Use data directly (queries, logs, metrics) to validate assumptions and inform decisions.
• Leverage AI tools to accelerate analysis, documentation, and problem-solving where appropriate.
• Complete other responsibilities as required.

Benefits

• Excellent Health, Dental & Vision Insurance.
• Retirement 401(k) Savings Plan.
• Generous paid time off policy including paid parental leave.
• This position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, and paid time off.