Visit.org We are seeking a passionate, results-driven Director of Account Management to take full ownership of our Customer Success (CS) function. You will lead and develop the team responsible for driving retention, expansion, and satisfaction across our corporate partner base, ensuring partners are actively engaged, utilizing their events, and achieving their employee engagement and social impact goals. This role spans team leadership and hands-on executive relationship management across our largest and most strategic accounts. The right candidate brings a builder's mentality, deep CS instincts, and the energy to thrive in a fast-moving startup environment, all anchored by a genuine passion for our mission.

What Motivates Us

There is room for everyone! We empower each other to innovate and create processes that use technology to generate meaningful, lasting change. We enjoy the challenge of finding solutions to problems that are not a way around it but through it.  We’re driven by the opportunity to help enterprises and their employees around the world to contribute to their communities. 

When You Join the Team

• You’ll join a movement from the ground floor and a team of purpose-driven people with a strong sense of responsibility, ownership, and pride that we’re building this thing together. 
• You’ll combine passion, purpose, and a paycheck—Visit.org team members get out of bed every day knowing their work is meaningful and has a tangible impact on individuals and communities around the world.

About Visit.org:

Visit.org helps companies discover & book thousands of carefully curated social impact team experiences, led by and benefiting local nonprofits. With its proprietary library of team-based experiences across 90+ countries, Visit.org provides HR, CSR, and Meetings & Events leaders highly scalable, culturally appropriate content for purpose-driven employee and client engagement. Some of our customers include Colgate, Paramount, Visa, HubSpot, Hewlett Packard Enterprise, and more.

Responsibilities: 

• Oversee the strategic management of enterprise accounts by applying a deep understanding of corporate social responsibility (CSR) priorities, trends, and challenges to drive growth, renewal success, and maximum utilization of services
• Drive enterprise retention and expansion through proactive account strategy and cross-functional alignment
• Support high-stakes client engagements, renewals, escalations, and strategic negotiations as needed
• Demonstrated success in managing and significantly expanding contract value over time for Fortune 500 or large, complex enterprise clients through expansion, cross-sell, and departmental engagement
• Set clear performance expectations, KPIs, and account ownership standards aligned to revenue, utilization, renewal, and impact goals
• Conduct regular performance reviews, provide coaching, and build long-term capability within the team
• Establish scalable account management methodologies, playbooks, and best practices to improve consistency and execution quality
• Develop and refine operational frameworks to improve efficiency, visibility, forecasting accuracy, and account governance
• Act as a strategic liaison between Account Management and cross-functional teams, including Sales, Supply, Content, Product, Marketing, and Operations
• Advocate for enterprise client needs internally to influence product improvements and service enhancements