• Own enterprise customer implementations end-to-end, from contract handoff through go-live and stabilization • Lead implementation kickoff to clearly define, align on, and document project scope, assumptions, dependencies, and success criteria • Act as the primary implementation owner for enterprise engagements, accountable for scope, timeline, and delivery outcomes • Develop and maintain enterprise-level project plans, milestones, and governance structures, to ensure all stakeholders share a consistent understanding of responsibilities, timelines, and success criteria • Manage scope changes throughout the implementation lifecycle, ensuring changes are evaluated, documented, and communicated transparently • Coordinate and lead cross-functional teams across Implementation, Product, Engineering, Data, Integrations, Sales, and Customer Success • Proactively identify, escalate, and mitigate risks related to scope clarity, dependencies, and customer readiness • Partner closely with Implementation resources to navigate complex requirements, change management, and customer alignment • Lead executive-level customer check-ins, steering committees, and status reviews as appropriate • Ensure a smooth, well-documented handoff from Implementation to Customer Success to support long-term customer success