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Role Description

itD is seeking a Project Manager – Content Management to support operational excellence across product security and cross-functional technical programs. This role will drive documentation management, stakeholder coordination, and reporting workflows that enable efficient project delivery and knowledge sharing.

• Manage stakeholder intake and request triaging, ensuring timely responses and coordination with subject matter experts.
• Own project documentation lifecycle, including creating, editing, and maintaining SOPs, work instructions, templates, and standards.
• Coordinate cross-functional collaboration with research, security, and product teams to collect inputs and drive document completion.
• Compile analytical reports and executive summaries to provide leadership visibility into program progress, risks, and improvements.
• Facilitate structured document reviews and collaborative editing sessions to ensure accuracy, clarity, and timely approvals.
• Develop training materials and knowledge resources to support internal learning and operational consistency.
• Improve workflows and documentation systems by implementing scalable processes, templates, and knowledge management practices.

Qualifications

• 3+ years of experience in project management, technical writing, or a related field.
• Proven experience creating technical or procedural documentation such as SOPs, runbooks, playbooks, or policy documentation.
• Experience managing multiple concurrent projects and coordinating cross-functional teams.
• Strong proficiency with collaborative documentation tools (Google Docs, Sheets, Slides) and workflow tools.
• Ability to synthesize complex technical information into clear written communication.
• Experience producing executive-ready reports, summaries, or presentations.
• Strong organizational skills with the ability to manage deadlines and competing priorities.

Requirements

• Experience using AI-assisted tools for drafting, editing, or documentation workflows.
• Experience working in technology, consumer electronics, or product security environments.
• Familiarity with knowledge management systems and documentation repositories.
• Experience facilitating virtual collaboration and structured document reviews.
• PMP certification or equivalent project management credential.

Education

• Bachelor’s degree in Business Management, Communications, Political Science, History, or a related field required.

Benefits

• Comprehensive medical benefits.
• 401k plan.
• Paid holidays.
• Networking & career learning and development programs.

Company Description

About itD: We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm.

The itD Digital Experience: Joining us means you’ll be part of our global community, you have a say about your own career journey, and you’ll get a chance to give back to causes that matter. You will experience working with Fortune 500 companies and high-performance teams across numerous industries.