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Role Description

As we expand our impact, we seek a Manager, AI Agentic Operations to join our growing team. In this role, you’ll partner closely with clients to understand their business objectives and ensure deployed AI agents continue delivering measurable value aligned with those goals. You’ll monitor performance, adoption, and relevance, applying prompt engineering and context-tuning techniques to keep agents accurate, trusted, and impactful. Working as the ongoing steward of each solution, you’ll identify opportunities for optimization, expand use cases, and ensure the Agents deliver insights in ways that drive engagement and decision-making among business stakeholders. This role blends client partnership, analytical problem-solving, and hands-on AI upkeep to sustain and grow the business impact of our agentic solutions over time.

This is a fully remote role, supported by an Atlanta-based team, and may include occasional travel to client sites based on project needs.

Qualifications

• Bachelor’s degree with a focus on data analysis, problem-solving, or related quantitative skills.
• 7 to 10 years of experience in consulting, customer-facing operations, analytics, or another role involving data-driven decision making.
• Experience with large language models (e.g., GPT, Claude, Gemini) and how they can be adapted for business use.

Requirements

• Partner with senior leaders across enterprise-scale organizations to align AI agent capabilities with strategic business priorities.
• Build credibility with stakeholders, drive adoption and measurable outcomes, and expand account impact by uncovering new use cases and guiding AI-driven transformation that increases value and revenue.
• Experience with designing, refining, and maintaining prompts and context to optimize AI agent outputs.
• High level of proficiency with spreadsheets (Excel, Google Sheets), including advanced functions such as pivot tables, VLOOKUP, and data visualizations.
• Experience with and working knowledge of SQL, JSON, and Python (basic scripting), with a background in data analytics, BI, or software implementation and a desire to deepen technical skills.
• A curious and driven individual who embraces continuous learning, stays up-to-date on AI advancements and contributes to Agentic Operations.
• Comfortable working with data to identify patterns, track adoption, and recommend optimizations.
• A self-starter who thrives in ambiguity, can creatively solve problems, and manage multiple projects across different industries.
• Ability to clearly convey ideas between technical and non-technical audiences, both in meetings and written updates.
• Demonstrated ability to prepare and deliver high-quality presentations (PowerPoint, Google Slides).
• Ability to translate complex data into meaningful insights, crafting compelling narratives that help clients make informed, data-driven business decisions.
• A hands-on problem solver with a "get it done" attitude, ready to jump in, tackle challenges head-on, and find creative solutions to drive results.

Benefits

• Leadership: Play a key role in shaping the future of a company at the forefront of AI innovation, contributing to groundbreaking products, transformative solutions, and industry success stories.
• Competitive Pay: Earn a competitive salary with opportunities for growth and recognition.
• Comprehensive Benefits: Access health, dental, and vision insurance, Paid Time Off and parental leave, offering flexibility to support your well-being.
• Remote-First Culture: Thrive in a flexible environment with additional opportunities for in-person meetups to foster connection and collaboration.
• Professional Growth: Build your skills and creativity while working on innovative projects that redefine what’s possible with AI.