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Role Description

• Lead the end-to-end implementation of NikoHealth platform, ensuring alignment with project goals, timelines, and budget constraints.
• Work as the key point of contact with our largest customers during their implementation, providing a world class experience by forming trusting relationships, setting expectations, and preventing scope creep or changes during the configuration and validation phases to minimize implementation delays and control costs.
• Develop and maintain detailed project plans, timelines, and resource allocation, ensuring effective communication with all stakeholders throughout the project lifecycle.
• Interface with and report progress to executives at NikoHealth and the customer, providing regular updates and insights.
• Manage team resource allocation across projects, ensuring milestone achievement, and tracking actual effort to accurately schedule and resource future projects.
• Facilitate meetings that lead to actionable outcomes and decisions with follow-up communication including a summary of decisions, next steps, and assigned responsibilities.
• Manage, communicate, and escalate potential risks and challenges transparently, outlining mitigation strategies.
• Mentor and guide junior project managers, providing leadership and support to ensure project success.

Qualifications

• Bachelor’s Degree.
• 5+ years of experience leading complex SaaS implementation projects.
• Proven track record of managing customer relationships, setting expectations, and persuading customer engagement.
• Proven ability to stay organized while adapting quickly to changing priorities.
• Demonstrated experience managing high-pressure situations while maintaining a professional and solutions-focused approach.
• Excellent verbal and written communication skills.
• Experience working with industry standard project management tools such as Jira, Monday, or Microsoft Project.

Requirements

• Experience working at a company that sells a core software platform.
• Experience working with a company providing SaaS solutions to the HME/DME space.

Benefits

• This is a remote role, but candidates must be based in the U.S.
• We are aware that job scams are on the rise. Please be cautious of fraudulent job offers impersonating our company. We will never ask for payment, personal banking details, or sensitive information during the hiring process. All legitimate communication will come from an official email address ending in @nikohealth.com.