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Role Description

Are you an organized, compassionate problem-solver who believes every patient deserves excellent care from the moment they walk through our doors? Do you thrive in a fast-paced healthcare environment—ensuring no detail slips through the cracks—and want to make a real impact behind the scenes? If so, NIVA Health would love for you to join our team as a Patient Care Coordinator.

In this role, you’ll:

• Verify patient insurance coverage, monitor incoming referrals, and ensure eligibility for wound care services.
• Accurately prepare, submit, and track authorizations for wound care treatments and procedures.
• Communicate promptly with facilities, providers, and case managers about patient authorizations and insurance status.
• Troubleshoot and resolve insurance, documentation, or onboarding challenges to prevent delays in care.
• Maintain precise, well-organized digital records in EHRs and internal spreadsheets.
• Collaborate daily with internal teams and external partners to create seamless patient intake experiences.
• Support continuous improvement in our intake, insurance, and care coordination processes.
• Tackle additional tasks or projects as assigned to help NIVA Health elevate the patient experience.

Qualifications

• Have a high school diploma (Associate’s or Bachelor’s in Healthcare Administration or related field preferred).
• Bring 1–3 years’ experience in healthcare support (intake, insurance verification, or medical administration).
• Communicate clearly, professionally, and empathetically with both clinical and non-clinical stakeholders.
• Are highly organized, able to expertly track details and juggle multiple priorities in a fast-paced environment.
• Have strong problem-solving skills and a proactive, “can-do” attitude.
• Know your way around EHRs and digital communication tools.
• Thrive working collaboratively and supporting teams toward shared goals.

Requirements

• Bonus points if you have specialized training or certification in medical billing, coding, or insurance processes.
• Demonstrate a strong grasp of medical terminology or wound care processes.
• Have prior experience as a liaison between multiple departments or external healthcare partners.

Benefits

• Mission-driven organization: Every role at NIVA Health helps improve patients’ lives.
• Team of passionate professionals: Collaborate with supportive teammates who share your purpose.
• Growth and development: Continuous learning opportunities and leadership that invests in your potential.
• Positive culture: We believe in optimism, unity, and celebrating wins—big and small.
• Meaningful impact: The work you do directly affects patients’ healing journeys and quality of life.