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Role Description

The Team Lead is responsible for providing support and subject matter expertise to the HEALTHCARE first outsourced billing team. This position is responsible for managing the results and customer relationship. This lead must exercise accountability and professionalism in maintaining the high level of service our team and customers deserve. This role reports to the Supervisor of A/R Management.

• Drive results for customers including A/R follow up, RAP and NOE submission, reporting, appeals, day-to-day operations, and cash collections.
• Assist with training and development of team members in proper Revenue Cycle procedures.
• Involved in onboarding/housekeeping information for new hires, overview of Billing Services and products, and other training needs as necessary.
• Provide subject matter expertise to the team in the following areas:
  • Billing Processes
  • EDI Information (if applicable)
  • A/R Management
• Learn all software of assigned accounts to assist with troubleshooting and training as necessary.
• Establish and maintain a collaborative relationship with assigned customers.
• Identify and develop solution strategies to address operational issues and develop additional services.
• Understand industry payer rules, regulations, billing codes, and requirements.
• Maintain confidentiality and knowledge of HIPAA regulations.
• Support implementation services by attending implementation meetings, including but not limited to Billing Walk Through calls.
• Manage customer escalations by intervening or sending escalations through the proper channels.
• Act as a change ambassador for HEALTHCARE first, presenting a positive message to the team as changes occur.
• Help promote a team environment at HEALTHCARE first.
• Provide input into performance management of team members.
• Manage customer results ensuring contracted services are performed timely and accurately.
• Manage resources to ensure all timelines are achieved.

Qualifications

• Minimum of 2-4 years of industry experience.
• Bachelor’s degree in business administration, healthcare management, healthcare administration, or equivalent applicable work experience.
• Ability to conduct effective customer communication – verbal and written as required.
• Ability to work independently.
• Must be organized and able to multitask.
• Strong written and verbal communication skills.
• Ability to type, operate computers, and office equipment.
• Aptitude for learning computer systems.
• Maintain a professional demeanor, courteous and flexible at all times.
• Prior experience working with Medicare rules, regulations, and billing requirements.
• Willingness and ability to work effectively with members of other departments.
• Uphold the standard of HEALTHCARE first customer service through leading by example.
• Ability to multitask and prioritize.
• Ability to lead difficult customer conversations.

Benefits

• Comprehensive medical, vision, dental, and life insurance.
• AD&D, short-term and long-term disability insurance.
• Sleep care management.
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Commuter benefits.
• 401(k).
• Employee Stock Purchase Plan (ESPP).
• Employee Assistance Program (EAP).
• Tuition assistance.
• Fifteen days Paid Time Off (PTO) in the first year of employment.
• Eleven paid holidays plus three floating days.
• Eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.