Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. Nearly five decades of experience dedicated to improving care for older adults. Work spans Medicare Advantage, fully integrated care models, primary care, and next-generation care delivery models. Commitment to combining compassion with discipline, innovation with stewardship, and growth with integrity. Belief that scale should strengthen—not dilute—our mission.
Telesales Representative
Location
United States
Posted
5 days ago
Salary
$23 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Role Description
Assess health plan needs of prospective members, verify Medicare / Medi-Cal eligibility, and facilitate telephonic enrollment. Schedule sales appointments and/or schedule seminar reservations attendance as needed.
- Facilitate Telephonic enrollment(s) by presenting benefit information over the phone, mailing appropriate enrollment information to prospects and assisting prospects with completing the enrollment process.
- Follow all state and regulatory guidelines by adhering to programs implemented by CMS (Centers for Medicaid and Medicare Services). This includes following CMS approved scripts and department policy and procedures that foster compliance.
- Adhere to required Sales Market Quota goals each month during LOCK IN and AEP.
- Demonstrate and maintain knowledge of Medicare, Medi-Cal and SCAN benefits by successfully completing Sales/Membership Certification, Sales Orientation Training, Medi-Cal Certification training other department or company training modules as required.
- Support Field Sales Representatives by assigning in-home appointments and setting reservations to seminar sales presentation meetings and/or other sales events.
- Initiate follow up calls (outbound calling) on all prospect requests with PTC (permission to call) for additional SCAN information. Complete the 30/60/90 Days Welcome Calls. Adhere to required follow-up goals.
- Must be able to qualify prospects for all SCAN products and efficiently manage the designated work lists and scheduled customer calendar events in CRM system.
- Contribute to team effort by accomplishing related results as needed.
Qualifications
- Valid Health Insurance License required (per CMS requirements).
- 2+ years of experience in telemarketing or healthcare related field.
- Proven sales and customer service skills.
Benefits
- Base Pay Range: $22.72
- Work Mode: Remote
- An annual employee bonus program
- Robust Wellness Program
- Generous paid-time-off (PTO)
- 11 paid holidays per year, plus 1 additional floating holiday
- Excellent 401(k) Retirement Saving Plan with employer match
- Robust employee recognition program
- Tuition reimbursement
- An opportunity to become part of a team that makes a difference to our members and our community every day!
Job Requirements
- Valid Health Insurance License required (per CMS requirements).
- 2+ years of experience in telemarketing or healthcare related field.
- Proven sales and customer service skills.
Benefits
- Base Pay Range: $22.72
- Work Mode: Remote
- An annual employee bonus program
- Robust Wellness Program
- Generous paid-time-off (PTO)
- 11 paid holidays per year, plus 1 additional floating holiday
- Excellent 401(k) Retirement Saving Plan with employer match
- Robust employee recognition program
- Tuition reimbursement
- An opportunity to become part of a team that makes a difference to our members and our community every day!
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