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Role Description

As a Customer Relations Representative, your primary responsibility will be to engage with our client’s vehicle owners, dealerships, and field offices to handle inquiries, resolve complaints, and enhance customer satisfaction. Your efforts will directly impact customer retention and brand loyalty.

• Customer Interaction: Engage with customers by answering incoming phone calls to address inquiries and resolve complaints in a timely and professional manner.
• Problem Resolution: Analyze customer concerns and inquiries, providing appropriate solutions. Take ownership of issues and follow through to resolution, ensuring a positive customer experience.
• Multi-Tasking Excellence: Manage multiple software applications simultaneously while actively listening and responding to customers' needs.
• Research & Support: Utilize online resources to research customer issues and provide support, especially with in-vehicle technology (e.g., Apple CarPlay®, Android Auto, Bluetooth, navigation systems).
• Customer Experience Enhancement: Identify opportunities to improve the guest experience by researching unique customer requests and offering solutions.
• Technical Assistance: Provide troubleshooting assistance for in-vehicle technology, including phone pairing, multimedia products, and navigation features.
• Emotional Intelligence: Use strong emotional intelligence to manage and diffuse challenging situations, ensuring a positive and low-effort experience for customers.
• Attendance & Punctuality: Maintain excellent attendance and punctuality to ensure seamless service delivery.

Qualifications

• High School Diploma or equivalent.
• Previous customer service experience in a fast-paced, phone-based or customer-facing environment.
• Excellent verbal and written communication.
• Strong attention to detail and organizational skills.
• Proficient knowledge of in-vehicle technology (e.g., Apple CarPlay®, Android Auto, Bluetooth, navigation).
• Automotive experience (e.g., dealership, technician, or automotive industry roles) is a plus.

Requirements

• 6+ months in a contact center or customer service role with high call volume.
• Proven ability to handle 100+ calls/day while staying composed.
• Ability to work varied shifts within Contact Center hours (Monday to Friday, and Saturdays) based on business needs.
• Must attend and complete 100% of the training within the first 90 days.

Benefits

• Hourly Pay: $15.00 per hour.
• Company-Provided Equipment: All necessary equipment will be provided.
• Comprehensive Benefits: Full health insurance package including medical, dental, and vision coverage.
• Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).
• Generous Referral Program: Earn $20 per paycheck for every person you refer—and your referral earns it too! No limits on payouts.
• Comprehensive Training: Paid training to ensure you are fully prepared for success.
• Career Growth: Opportunities for career advancement and professional development within a leading healthcare provider.
• Work-from-Home Convenience: Save time, money, and reduce your environmental footprint.
• Inclusive Culture: We are an Equal Opportunity Employer, including individuals with disabilities and veterans.