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Role Description

Position Title: Referral Coordinator

Department: GHG Referrals

Location: Remote

Purpose: To provide care and contribute to the welfare of patients and families through support of the standards and philosophies of Genesis. Manages patient referrals and tests for specific providers at their designated locations, maintains office records and serves as a liaison between patient and medical support staff.

Report To: Supervisor, Outpatient Services

Supervisory Responsibility: No Supervision. The job does not require the provision of guidance or supervision to others. There is no formal responsibility for directing others.

Materials Responsibility: Very Limited. Work requires very limited responsibility for material resources. Examples of resources could include personal work materials, supplies or equipment, or very small amounts of cash. The employee has a very limited or indirect amount of control over these resources. Although human error might require the repair or replacement of materials, usually the cost of correcting these errors is minor. The variety and volume of resources is also very limited. Problems associated with material resources are very uncomplicated.

Key Relationship:

• Co-workers/Health System Employees
• Outside Agencies/Other Health Care Providers
• General Public/Visitors/Volunteers
• Patients, Families, and Significant Others
• Third Party Payors/Insurance Companies
• Vendors/Clients
• Physicians/Medical Office Staff
• Students/Interns/Residents/Outside Instructors
• Auditors/Review Agencies

Qualifications

• Education: High school plus additional course work up to 1 year
• Special Training: Medical Office Procedures
• Training Preferred: ICD and CPT code knowledge
• Licensure/Registration: LPN in Iowa & Illinois or Certified Medical Assistant within 6 months of hire
• Experience: More than 1 year experience required

Requirements

• Interpersonal Skills: Interaction is with a variety of people inside or outside the organization. Communications are of moderate difficulty and sensitivity. Contact with others may involve detailed & lengthy dialogues & exchanges of information. Requires a moderate amount of interpersonal skills. Interactions involve dealing with moderately complicated problem situations or stressful encounters.
• Working Conditions: There is limited exposure to moderately adverse and undesirable environmental conditions. There are some health and safety risks. Position may require safety equipment and precautions. The amount of time the employee may experience these moderate conditions is limited to 35% or less of their work day.
• Possible Exposure to Blood Borne Pathogens: Yes

Company Description

Our Commitment: Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.