• Establishes and maintains great working relationships with assigned business accounts, serving as the main day-to-day contact between program administrators or relationship managers. • Answers, researches, and resolves operational problems experienced by the customer utilizing the Consultative Account Management approach with every client interaction. • Focuses on being a strategic resource by assisting with delinquency management, client systems and program implementations; promotes standards with clients and processes by exiting paper reports or other non-efficient program management techniques and facilitating the adoption of electronic and web-based solutions. • Lifts quality through identifying and reporting issues and maintaining an accurate accounting of assigned portfolio specifics. • Maintains high service satisfaction by following up on client inquiries, providing training, and providing updates. • Coordinates and interacts with internal teams and individuals to ensure high levels of service delivery. • Extremely high client facing position where duties involving customer contact performed primarily through telephone or email communication methods. • Assisting dealerships with submitted contracts and assisting with resolving the questions, reviewing monthly statements, and questions on auto titles.