The Pharma Analytics & Insights Manager, will report to the Director, Pharma Client Services and will serve as the analytical and consultative engine behind our Patient Education and Engagement programs for pharmaceutical manufacturers. As these programs continue to expand, this role is responsible for monitoring program performance, generating custom insights, and translating data into clear demonstrations of program value. The role also supports ongoing program maintenance and quality oversight to ensure program integrity and the effective demonstration of the longitudinal value of patient education programs to pharmaceutical manufacturers. 

This individual will design and deliver enhanced program analytics that demonstrate the longitudinal benefits of patient education and engagement. Partnering closely with the Pharma Services team, the role transforms standard reporting into strategic insight—developing custom analyses, identifying key performance indicators, and producing data-driven recommendations that improve program performance and inform client discussions. Through clinically-driven insights and ongoing client discussions, this individual will also contribute to development of new projects and offerings to better support our clients and clinic patients, including data projects, real world evidence generation, and educational enhancements. 

Responsibilities  

• Develop advanced analytic frameworks and scalable reporting models that extend beyond standard program metrics. 

• Deliver custom longitudinal analyses demonstrating the impact of patient education on treatment experience and outcomes. 

• Identify key performance indicators and analyze trends across programs and time periods to assess sustained program impact. 

• Develop data-driven insights and narratives that support ROI and strategic value discussions with pharmaceutical clients. 

• Monitor active programs to ensure performance integrity and proactively identify issues or opportunities for improvement. 

• Facilitate program content updates or adjustments when requested by clients or identified internally. 

• Partner with Client Services to prepare analytics and insights for client discussions. 

• Lead the analytics portion of quarterly business reviews and annual performance presentations. 

• Translate program data into actionable recommendations that enhance engagement, outcomes, and overall program performance. 

• Advise on opportunities to evolve or expand programs based on observed trends and performance insights. 

• Advise on opportunities for clients to further partner with Navigating Care or OneOncology’s Real World Evidence team 

• Collaborate with Data and Product teams to refine metric definitions and improve data capture. 

• Contribute to the long-term analytics vision for Patient Education Solutions. 

• Elevate the team’s analytical sophistication and approach to insight generation. 

• Other duties as assigned to help drive our mission of improving the lives of everyone living with cancer.    

Key Competencies 

• Translates complex data into insights that demonstrate program impact and inform decision-making. 

• Frames ambiguous questions into clear hypotheses, analytic approaches, and measurable outcomes. 

• Identifies meaningful trends and performance indicators across programs over time. 

• Skill in synthesizing analysis into clear, compelling insights for internal teams and pharmaceutical clients. 

• Uses analytics to provide strategic recommendations that enhance program performance and client value. 

• Works effectively with Client Services, Product, and Data teams to support program success. 

Qualifications 

• 6+ years of experience in life sciences consulting, pharmaceutical analytics, healthcare analytics, or strategic consulting roles. 

• Advanced Excel skills required; experience with BI tools such as Tableau, Metabase, or similar platforms strongly preferred. 

• Demonstrated ability to structure ambiguous problems into measurable analytic frameworks. 

• Strong written and verbal communication skills with the ability to present insights to both internal teams and external clients. 

• Ability to translate complex data into clear, compelling business insights. 

• Bachelor’s degree required; advanced degree is a plus. 

This job description does not contain a comprehensive listing of activities, duties or responsibilities that are required of this role. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.    

Why work here?    

We support thousands of healthcare professionals and cancer patients every day. We are a mission-driven company that believes in transformational innovation. Everyday we develop new, better ways to improve the patient experience and help lower patient costs. Help us innovate through technology to reach the next level in patient care. We believe in each other, believe in our work, and have fun doing it!   

This position is full-time & 100% remote, with the option to come into the Nashville, TN corporate office on a voluntary basis for local employees. We not only offer competitive compensation, but have a ton of other perks - here are just a few:   

• Flexible Work From Anywhere policy (must be US-based)   

• Employer subsidized medical, dental and vision, optional short/long term disability & life insurance    

• 401K + ROTH option   

• Flexible Vacation & Sick time, Parental Leave Benefits    

• Annual Hackathons   

• Educational stipend   

• Employee Referral program   

Base pay range: $100,000/yr - $120,000/yr + 10% Corporate Bonus    

Navigating Care is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.   

Our Values:    

• Work with Purpose: We exhibit an unwavering commitment to enrich the lives of cancer patients and delight our customers.   

• Act with Integrity: We communicate openly and honestly, and act with transparency and gratitude.   

• Commit to Equity & Inclusion: We’re dedicated to a culture where all people are respected and we believe in creating fair access, opportunity, and advancement for all of our employees.   

• Be Agile: We welcome change and actively listen and adapt to deliver creative solutions and improvements.   

• Seek Simplicity: We reduce complexity for ourselves, our customers and their patients and seek simplicity in all we do.   

• Strive for Growth: We foster personal and professional growth and manage our performance to exceed the company’s goals.