Description

Summary

The Senior Client Implementation Analyst is responsible for establishing and maintaining a professional relationship with our internal and external clients and providing an exceptional client experience while managing the deadlines and requirements of the implementation project plan. This team member reviews and analyzes client contracts, customer package requests and any other relevant client documentation related to their implementation project. 

Responsibilities

• Coordinates with clients to schedule the initial implementation call to level-set expectations and finalize implementation project plan.
• Responsible for management of the Implementation Project queue and assigns projects to Client Implementation Analysts.
• Coordinates with the Sales department to ensure the correct set up.
• Partners with the integrations team for any customer onboarding through a third-party integration.
• Processes client addendums in accordance with organization and department policies.
• Maintains a high level of accuracy for all critical data configurations required during customer set up.
• Acts as primary contact for potential client calls, and emails
• Provides advanced problem solving, troubleshooting, and system consultation as needed by customers.
• Trains and consults with new and existing clients regarding Asurint platform and package selections through training classes in small and large group settings, as well as one-on-one product coaching.
• Conducts post-production review meetings using standardized checklist for all new clients within 30 days of implementation project completion.
• Transitions accounts to Client Support and/or Strategic Account Managers for ongoing support.
• Provides assistance to Client Support concerning escalated new customer concerns.
• Documents and recommends new processes and enhances current processes to improve department efficiencies.
• Identifies and acts on cross-selling opportunities.
• Serves as front-line escalation for Client Implementation inquiries.
• Provides training assistance with new hires.
• Other duties as required.

Requirements

Technical Expertise

1. Experience with the legal/court system is preferred.
2. Experience with background screening is preferred.
3. Proficiency in MS Office (Outlook, Excel, Word) or similar software is required. Relevant business management systems such as general ledger, HRIS, CRM, etc. is preferred. Salesforce is preferred.

Education and Experience

• Education: Associate degree in computer science, information technology, or a related field is required. Bachelor’s degree is preferred.
• Certifications or licensure: If you do any work-related driving while at Asurint, a driver’s license and ability to maintain a driving record that is satisfactory to the company’s liability insurance carrier is required.
• Years of relevant experience: 2 to 4 years is preferred.
• Years of experience supervising: None.

Working Conditions

• The work environment involves everyday risks or discomforts that require normal safety precautions typical of offices, including the need for general safe workplace practices with office equipment and computers, avoidance of trips and falls, and observance of fire regulations.
• This position is performed remotely within the United States or in an office setting in the Cleveland, Ohio headquarters, although off-site meetings in various settings may occur.
• Inside Asurint’s office environment, the noise level is usually quiet to moderate.
• In a remote setting, the employee is responsible for maintaining a safe and secure work environment, for arranging the off-site workspace in an ergonomically sound manner, and for maintaining standard Internet speeds in order to work effectively.   
• In a remote setting, the employee is required to ensure that all equipment and records that are the property of Asurint but have been relocated to the off-site workplace, are maintained in a safe and secure manner and are used only for business purposes. 
• The schedule is generally normal Eastern Time Zone business hours (unless otherwise communicated based on position or working location), although the employee may be required to perform work, attend meetings and events before or after normal workings hours, and occasionally on weekends and evenings. 
• Some travel by personal automobile and a valid driver’s license is required. Occasional overnight travel may be required.
• Ability to lift light objects (less than 20 pounds) and carry them short distances (20 feet or less) is required.

Benefits

In exchange for your unique abilities, perspectives and teamwork, Asurint offers a competitive salary and an excellent benefit package -- with options you can select according to your needs -- which includes:

• Medical, dental and vision effective first day of employment
• 401(k) with employer match
• Paid time off 
• 10 company-paid holidays
• Employee Assistance Program
• Wellness Program
• Paid Bereavement
• Pet Bereavement
• Pet Insurance
• Volunteer time off
• Telecommuting Stipend
• Professional development programs
• Short-term disability
• Company-paid long-term disability 
• Company-paid life insurance
• Flexible spending/health savings accounts
• Employee referral bonus

*Asurint is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

 Please note, the pay range represents a good faith estimate for the role at the time of posting. Final compensation will be within this range and determined based on factors such as experience, skills, qualifications and any unique requirements, or specialized skill sets relevant to the role. We are committed to maintaining equitable pay across employees in similar roles to ensure fair and consistent compensation practices.