You see a card. We see endless possibilities.™
Senior Manager, Software Engineering – Risk, Fraud and Disputes
Location
United States
Posted
4 days ago
Salary
$200.5K - $275K / year
Seniority
Senior
Job Description
Job Requirements
- Experienced engineering leader (8–12+ years in engineering, 4+ years managing senior engineers or managers).
- Hands-on AI-first mindset: you embrace AI/ML to improve team velocity, drive automation, and reduce manual work.
- Strong ownership mentality — you thrive in ambiguity and take full responsibility for outcomes.
- Deep understanding of issuer-side card and money movement disputes, including network flows (Visa, Mastercard, Discover, AmEx) and timelines.
- Comfortable customer- and network-facing, translating technical details into actionable insights.
- Excellent communicator who can lead cross-functional initiatives and influence stakeholders.
- Nice to haves: Experience integrating with network APIs e.g. ISO 8583, Background in fintech issuing platforms, core banking, or payments operations, Prior ownership of dispute automation initiatives that materially reduced manual effort or losses, Familiarity with Regulatory obligations (e.g., Reg E, PSD2 chargeback rules) in card issuing.
Benefits
- Multiple health insurance options
- Flexible time off – take what you need
- Retirement savings program with company contribution and after tax contributions
- Equity in a publicly-traded company and an Employee Stock Purchase Program
- Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave
- Free therapy sessions, financial and professional coaching, and legal advice
- Monthly stipend to support our remote work model
- Annual “development dollars” to support our people growth and development
- Through Flex First, the freedom to live and work wherever you and your family thrive
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