• Build, develop and manage a team capable of carrying out operational strategies needed while improving employee, client, and vendor relationships. • Supervise and manage overall performance of assigned associates. • Continue to spend a significant amount of time performing individual tasks related to the success of the team. • Act as a liaison between CBIZ associates and the client. • Responsible for staffing, performance management and disciplinary action for assigned team. • Create and exhibit a sense of ownership for developing efficient operations and identifying opportunities for continuous growth. • Handle the escalations for assigned team. • Create and update procedures and documentation to improve efficiency and effectiveness. • Train associates in new activities, policies, technical systems, and procedures. • Lead and attend department meetings, team meetings, and 1:1s with assigned associates. • Complete performance reviews and make salary recommendations for assigned direct reports. • Assume responsibilities for related duties as assigned.