• Provide first-line and second-line technical support to employees or customers • Diagnose and resolve hardware, software, network, and system issues • Respond to help desk tickets, emails, and phone support requests • Install, configure, and maintain desktops, laptops, printers, and mobile devices • Set up user accounts, permissions, and access controls • Manage operating systems such as Microsoft Windows, macOS, or Linux • Troubleshoot network connectivity issues (LAN, Wi-Fi, VPN) • Maintain routers, switches, and firewalls • Monitor network performance and uptime • Install and update applications and productivity tools like Microsoft 365 or Google Workspace • Troubleshoot application errors and compatibility issues • Log issues and resolutions in ticketing systems such as ServiceNow, Jira Service Management, or Zendesk • Maintain documentation for troubleshooting procedures and system configurations • Implement security policies, patch updates, and antivirus solutions • Support identity and access management