• Direct line management of on-site clinical staff • Directly lead, coach, and support a team of medical advisors and case managers • Ensure staff engagement and professional development at site level • Provide day-to-day oversight of all clinical activities at the site • Ensure seamless coordination with Management Support, Market Facing, and Program Enablement teams • Implement quality improvement actions at local level • Drive initiatives that enhance the experience of insured members and healthcare providers • Act as the escalation point for complex or high-impact clinical situations • Foster a strong, agile team culture with a focus on customer-centric outcomes • Contribute to the identification of operational risks and local process gaps