• Drives operational leadership across the Clinical Implementation team, including new initiatives and operational change management • Participate in providing input related to Sales to Service, Kick-Off, Solutions Overview, Specification Review, and Software Review • Develop supporting documentation to streamline software design and configuration • Leads and executes the end-to-end technical implementation of Medable’s products for customer accounts; including configuration and customization of Medable’s products, conducting technical testing, quality assurance, and troubleshooting • Serves as a platform expert • Manages technical implementation releases, including timelines, technical milestones, and deliverables • Ensure projects are completed on time, within scope, and meet both technical and customer expectations • Represents the voice of the customer within the product organization by providing actionable technical insights, feedback, and feature requests to Medable’s product development teams • Collaborates closely with product teams to translate technical customer feedback into product enhancements and improvements • Acts as the link between customers and Medable’s product development team • Collaborate with product team to scope additional product features and product roadmap • Uses in-depth knowledge of Medable’s products to provide technical guidance and support to internal team and clients • This includes creating and reviewing technical design documentation to ensure development is being built and tested according to technical standards • Supports technical training and onboarding to customers to ensure successful product launches and adoption • Effectively prioritizes own and workload of other team members • Other duties as assigned