• Own technical partnership for strategic customers • Serve as the primary technical point of contact for a defined portfolio of post-sale customers • Build trusted relationships with senior technical stakeholders including CTOs, VPs of Engineering, IT leaders, and Ecommerce teams • Partner closely with Customer Success Managers while independently owning technical strategy, execution, and outcomes • Develop a deep understanding of each customer’s ecommerce ecosystem including platforms, custom applications, APIs, data flows, and third-party integrations • Provide guidance on optimizations and technical best practices within complex environments • Translate business requirements into technically sound, scalable solutions • Bring strong organizational and program management discipline to technical account ownership • Identify technical risks, dependencies, and friction points early and recommend solutions before issues arise • Support ongoing optimization by identifying opportunities for improved integrations, feature adoption, and technical expansion • Troubleshoot complex technical issues and serve as an escalation point across teams • Communicate clearly and confidently with both technical and non-technical audiences • Ensure issues are owned, prioritized, and resolved with transparency and accountability