• Own the global renewal strategy for in‑scope software offerings, managing renewals as an ARR portfolio with accountability for GRR, churn mitigation, renewal rate, and forecast accuracy. • Define and execute the target operating model for Renewals Account Management, aligned to the company’s ARR and RevOps transformation. • Ensure renewals transition from reactive, transactional execution to proactive, lifecycle‑driven engagement. • Build, lead, and develop the RAM organization, including hiring, onboarding, role definition, and capacity modeling across regions and tiers. • Provide strong people leadership, coaching, and performance management, fostering a collaborative, customer‑centric, and data‑driven team culture. • Lead Kaizen and continuous improvement initiatives to design, standardize, and evolve the end‑to‑end renewals lifecycle. • Act as the primary renewals interface to Sales leadership, CSM leadership, Channel Management, M&S Renewals (O2C), Finance, Legal, and IT.