Why MSI?

We thrive on solving challenges.

As a leading Managing General Agent (MGA), MSI combines deep underwriting expertise with insurer and reinsurer capacity to deliver specialized insurance solutions. Our growing product suite ranges from fully digital embedded renters’ coverage to high-value homeowners insurance and complex commercial coverages, including cyber liability and habitational property.

We deliver these solutions through a strong network of agents, brokers, wholesalers, and brand partners. Supported by an advanced technology platform that powers every stage of the policy lifecycle, our team is committed to simplifying the insurance experience while providing responsive service and innovative solutions for the risks that matter most.

Role Overview – Claims Support Specialist
The Claims Support Specialist provides operational support to the claims team by assisting with claim intake, documentation, and communication throughout the claims process. This role helps ensure claims are routed and managed efficiently while supporting adjusters, responding to inquiries, and maintaining organized claim records in a fast-paced environment.

Primary Responsibilities

• Process First Notice of Loss (FNOL) intake and perform reconciliation to ensure accurate claim setup and documentation.
• Review and process expense invoice payments in accordance with internal procedures and claim guidelines.
• Manage and maintain ad hoc field assignment bulk spreadsheets, ensuring accurate claim routing and adjuster allocation.
• Provide operational support to adjusters by assisting with miscellaneous claim-related administrative tasks.
• Monitor and manage multiple shared email inboxes, prioritizing incoming requests and ensuring timely responses.
• Handle customer escalations and inquiries via email, providing professional communication and status updates.
• Collaborate with internal teams to support ongoing operational initiatives and process improvements.
• Assist with special projects and operational tasks as assigned to support departmental goals.

Knowledge, Skills & Abilities

• Proficiency in Microsoft Word and Excel
• Ability to work independently while knowing when to seek guidance
• Strong organization, communication, and follow-up skills
• Professional and patient communication under pressure
• Demonstrates company core values and positive workplace behavior

Education & Experience

• At least 3 years of experience in a customer-facing or support role.
• Claims experience preferred but not required.
• Willingness to obtain adjuster license after hire.

Important Notice
This description outlines the general responsibilities of the role and is not a contract. Duties may change as needed, and reasonable accommodations may be provided when required.

#LI-JW1

#LI-REMOTE

IMPORTANT NOTICE:
This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization. All requirements may be subject to reasonable accommodation to applicants and colleagues who need them for medical or religious reasons.

Click here for some insight into our culture!

The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.