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AuditBoard

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Senior Renewals Deal Desk Analyst

AnalystAnalystFull TimeRemoteSeniorTeam 501-1,000H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

4 days ago

Salary

$80K - $120K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglishSalesforce

Job Description

• Manage 1 team member and assist with coaching, mentoring, and business escalations • Execute and enforce company renewal booking policies • Verify order and contract details for accuracy and completeness • Ensure timely and accurate recording of order information into Sales and Accounting systems, and communicate any issues or delays to relevant stakeholders • Provide knowledgeable and efficient support on renewal-related inquiries • Collaborate with management and other teams on cross-functional projects to improve renewals processes, systems, and customer experiences • Assist with the coordination and contracting of combined deals, concessions, and product swaps • Generate, maintain, and analyze renewal order metrics reporting

Job Requirements

  • 5+ years of prior experience in a deal desk, order management, or billing role
  • People Management experience
  • Strong analytical and problem-solving skills, with the ability to interpret and act on data to drive positive business outcomes
  • Detail-oriented with the ability to work in a fast-paced environment while managing multiple priorities
  • Excellent communication and interpersonal skills, with the ability to collaborate across multiple teams, processes, and systems
  • Understanding of deal support/commercial topics, basic accounting, revenue (ASC 606), and billing principles
  • Strong organizational and time-management skills, with the ability to prioritize tasks and meet deadlines
  • Familiarity with SaaS order methodology and software delivery
  • Proficiency in SFDC and CPQ software with hands-on experience
  • Knowledge of regulatory compliance requirements related to order and data management (e.g. SOX, GDPR, CCPA/CPRA)
  • Proficiency in Excel and Google Sheets

Benefits

  • Live your best life (LYBL)! $200/mo for anything that enhances your life
  • Comprehensive employee health coverage (all locations)
  • 401K with match (US) or pension with match (UK)
  • Competitive compensation & bonus program
  • Flexible Vacation (US exempt & CA) or 25 days (UK)
  • Time off for your birthday & volunteering
  • Employee resource groups
  • Opportunities for team and company-wide get-togethers!

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