• Lead and develop the Enterprise AI Adoption Team • Hire, mentor, and develop a team of AI Adoption Managers responsible for onboarding EvenUp’s enterprise customers. • Coach team members on executive communication, change management, and driving adoption across complex organizations. • Establish performance metrics focused on activation speed, product adoption, and early customer outcomes. • Foster a culture of ownership, curiosity, and continuous improvement across the team. • Build and scale enterprise adoption programs • Design and refine scalable onboarding playbooks that ensure enterprise customers achieve value within their first 30 days. • Define best practices for guiding firms through operational and workflow changes required to adopt EvenUp’s AI platform. • Partner with Product and Data teams to define the key adoption metrics that signal long-term success. • Continuously improve onboarding programs based on customer feedback, product usage data, and field insights. • Drive strategic customer outcomes • Partner with Sales during the late stages of enterprise deals to ensure smooth transitions into onboarding and activation. • Support your team in managing high-stakes customer relationships, including executive stakeholders at major law firms. • Ensure enterprise customers experience a seamless transition from sales to adoption to long-term customer success. • Step in directly on critical or complex accounts to help unblock challenges and ensure successful adoption. • Cross-functional leadership • Serve as a key voice of the customer during the earliest stage of product usage. • Partner closely with Sales, Sales Engineering, Customer Success, Product, Engineering, Legal/Medical Operations, and Technical Program Managers to improve the onboarding experience. • Identify product gaps, friction points, and opportunities to improve the first-time user experience. • Help influence product direction based on insights gathered from real customer adoption patterns.