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Telephony Tech Lead
Location
United States
Posted
1 day ago
Salary
$100K - $120K / year
Job Description
Job Requirements
- 4+ years of hands-on experience in telephony engineering, with a strong focus on CCaaS and UCaaS platforms
- Demonstrated experience deploying and supporting telephony solutions specifically within credit unions or financial institutions
- Proficiency with SIP protocol, VoIP infrastructure, cloud PBX systems, and IVR/ACD call routing
- Experience with platforms such as Genesys, Five9, NICE CXone, Cisco Webex Calling, RingCentral, Twilio, or similar CCaaS/UCaaS providers
- Working knowledge of network fundamentals: QoS, VLAN segmentation, firewall rules for voice traffic, and NAT traversal
- Ability to read and interpret network diagrams and collaborate with client IT/network teams
- Strong troubleshooting skills across voice quality issues, latency, jitter, and packet loss
- Excellent written and verbal communication skills with the ability to translate technical requirements for non-technical stakeholders.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
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