Base Salary Range: 174000 - 272000
Company Description
Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.
Job Description
The AVP - Global MSP Business, Americas is responsible for scaling and accelerating Nexthink's Managed Service Provider (MSP) and partner-led business across the Americas. This role drives regional strategy execution, revenue growth, and operational excellence for Nexthink's MSP ecosystem, ensuring partners successfully deliver Nexthink-powered Digital Employee Experience (DEX) outcomes to enterprise customers. This leader acts as a strategic bridge between global MSP strategy, regional partners, and enterprise customers, ensuring consistent value realization, adoption, and commercial success.
What you'll do:

• Execute Nexthink's global MSP strategy across the Americas, building and scaling partnerships that deliver Nexthink-powered managed services
• Identify priority markets, verticals, and partner segments while collaborating with Product, Sales, and Alliances teams on go-to-market strategy
• Own revenue growth, bookings, and pipeline development for MSP and partner-led business in the Americas
• Partner with Enterprise Sales and Channel teams to co-sell, expand opportunities, and drive renewals and upsells through MSP channels
• Act as executive sponsor for strategic MSP partners and key enterprise customers, building trusted C-level relationships
• Lead executive-level escalations and position Nexthink as a business outcomes platform ensuring long-term success
• Ensure MSP partners deliver high-quality services by governing operating models, SLAs, success metrics, and reporting frameworks
• Drive adoption, usage, and measurable DEX outcomes while working with Partner Success and Services teams to improve time-to-value
• Own regional MSP business performance including revenue, margin, cost management, forecasting, budgets, and ROI tracking
• Drive scalability and operational efficiency across the partner ecosystem
• Lead and develop regional MSP Sellers, building a high-performing, collaborative team aligned with Nexthink's values
• Collaborate with Global MSP leadership and other regions to share best practices, contribute to global frameworks, and support cross-regional delivery
• Deliver on key metrics including MSP-driven ARR growth, partner performance, customer adoption, service quality, NPS/CSAT, and expansion within MSP-managed environments

Qualifications

• 12+ years of experience in MSP, SaaS, IT services, or digital workplace / DEX environments
• Proven leadership experience scaling MSP or partner-led businesses in the Americas
• Strong understanding of enterprise SaaS, subscription models, and partner ecosystems
• Experience working with CIOs, IT Operations, Digital Workplace, or End-User Computing teams
• Demonstrated P&L ownership and commercial leadership
• Ability to operate effectively in a fast-growing, global, matrixed organization
• Experience with DEX, IT operations analytics, observability, or digital workplace platforms
• Background working with global system integrators (GSIs) or large MSPs
• Exposure to ITSM, VMS, automation, or experience management ecosystems
• Approximately 30-40% across the Americas and occasional global travel

Additional Information
We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers' IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.
Total Rewards @ Nexthink
At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage.
In addition, we offer:

• Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
• Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
• Free access to professional training platforms to explore your interests and enhance your skills.
• Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
• Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.
• Bonuses for referring successful hires after three months of continuous employment.

Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Nexthink's good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.