Parachute Health

A Delightfully Simple way to order medical equipment & supplies

Director, HME Business Operations

Business OperationsBusiness OperationsFull TimeRemoteTeam 201-500Since 2015Company SiteLinkedIn

Location

United States

Posted

3 days ago

Salary

$120K - $180K / year

Bachelor Degree5 yrs expEnglishTableau

Job Description

• Design, operate, and scale the company’s revenue growth engine across Sales and Customer Success. • Own systems, processes, pipeline reporting, and governance that drive new bookings, customer adoption, expansion, and upsell. • Partner closely with Finance, Strategy, Data/Analytics, Sales, and Customer Success leadership for high forecast accuracy. • Own forecast process, accuracy, and reporting cadence. • Lead account planning processes and develop KPI dashboards across segments and roles. • Deliver executive-level reporting (ARR, MRR, NRR, churn, pipeline coverage, win rates). • Ensure data hygiene & integrity and reporting accuracy while driving the adoption of emerging AI tools. • Collaborate with Strategy & Sales Leadership on design and administration of commission plans.

Job Requirements

  • 5–10+ years of progressive experience in Sales Operations, Project/Program Management with Sales Focus, Revenue Operations, or Commercial Operations
  • Proven experience supporting a $50M+ SaaS organization preferred
  • Deep knowledge of SaaS metrics (ARR, MRR, NRR, churn, CAC, LTV)
  • Advanced proficiency in CRM optimization (Hubspot, Gong, and/or Gainsight)
  • Strong analytical skills with advanced Excel modeling expertise
  • Experience with reporting tools (Looker, Hubspot, Tableau, etc.)
  • Demonstrated success in incentive plan design and territory/account planning
  • Strong executive communication and presentation skills
  • Bachelor’s degree required; MBA preferred

Benefits

  • Medical, Dental, and Vision Coverage
  • 401(k) Retirement Plan
  • Remote-First Company with a NYC office, offering a physical workspace for our greater New York City area employees.
  • Equity Incentive Plan
  • Annual Company-Wide Bonus (up to 15%)
  • Flexible Vacation Policy
  • Summer Fridays - 5 Fridays Off During Summer (Separate From PTO)
  • Monthly Internet Stipend
  • Annual Home Office and Wellness contribution
  • Co-Working Space Reimbursement
  • Annual stipend for education and development

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