• Consults with staff at all levels in the organization, including department heads and project team leaders to provide support in identifying and achieving positive outcomes for the organization. • Analyzes existing business processes, identifying areas for improvement, and implementing strategies to enhance efficiency, reduce costs, and optimize overall performance. • Develops Lean Performance Improvement capabilities through the delivery of education and training for all staff and faculty as required. • Applies cutting-edge customer service and consulting skills to drive initiatives throughout the organization. • Provides consulting services that support strategic plans to improve patient care and control costs. • Conceptualizes and develops Lean Performance Improvement capabilities and strategies within the assigned value stream. • Facilitates the implementation of initiatives to benefit the organization and achieve negotiated customer outcomes. • Supports and facilitates Targeted Improvement Efforts (TIEs) through defining the problem, gathering data, and successful implementation of tools. • Collaborates with Lean Practitioners in developing appropriate measures and metrics for capturing lean benefits using appropriate methodology throughout the tools and techniques to achieve operational improvement. • Supports the development of new initiatives, such as organization-wide customer service, communication processes and re-engineering. • Formulates, manages, administers, interprets and coordinates work processes related to the implementation, administration, presentation and evaluation of education.