• Lead strategic workforce development initiatives to align training programs with organizational goals and client needs. • Design, implement, and continuously enhance training programs for Field Services personnel across virtual, in-person, and e-learning formats. • Build, mentor, and develop a high-performing team of training professionals. • Utilize Learning Management Systems (LMS) and digital platforms to deliver scalable, accessible training content. • Establish competency benchmarks and skill assessments to ensure consistent performance in client-facing roles. • Collaborate with Quality & Clinical Outcomes leadership to align training with compliance, clinical standards, and audit readiness. • Develop and manage evaluation frameworks to measure training impact on performance, compliance, and client outcomes. • Partner with Client Success and Pharmacy Services leaders to ensure training supports service delivery and client satisfaction. • Track, analyze, and report training effectiveness using metrics such as onboarding speed, performance variability, satisfaction, and retention. • Stay current on best practices in adult learning, healthcare education, and pharmacy operations.