• Conduct and manage regular audits of licensing to ensure compliance with applicable rules and regulations • Analyze, communicate, and oversee implementation of new rules and regulations in coordination with team to ensure continued compliance • Take lead in drafting and updating SOPs relating to NASTF/Locksmith licensing to ensure compliance with all applicable Local, State and Federal Regulations, where applicable • Maintain all Locksmith Licenses – including filing of renewal applications • Research and provide guidance on city, county and state licensing requirements and regulations • Draft and/or coordinates local and state license and permit applications • Manage Locksmithing Licensing and NASTF accounts for field and Key Operations Administer tech enrollment/term for VW OEM access and tech enrollment/training/term in Key code process (credit card agreement) • Process Key code credit card expense reports • Responsible for Key Operations Smartsheet Administration • Facilitate Ops Training Presentation during Key Technician Basic Training • Collaborate with the Director - Keys Field Support on SOP Creation/Updates relating to Key Code credit card usage • Maintain Master Key Tech/MSM/Key Ops employee list for Key Operations (licensing, NASTF, Rootstock, ODIS, etc.) • Create and Maintain Key Operations related Portals for Key Techs and company management • Arrange travel for team as needed • Assist with expense reporting • Order and track uniforms for key technicians • Assist with special projects as needed