• Respond to customer and internal team inquiries related to portal functionality. • Troubleshoot and resolve portal issues efficiently, escalating when needed. • Develop and deliver training programs, including webinars, workshops, and one-on-one training sessions. • Create and maintain user documentation, including guides, FAQs, and troubleshooting resources. • Engage proactively with stakeholders to gather feedback and identify improvement opportunities. • Provide insights and recommendations to the Portal Product Manager based on usage trends and user needs. • Collaborate with IT, product development, and customer service teams to ensure cohesive support. • Prepare and present reports on support volume, trends, customer satisfaction, and training outcomes. • Support continuous improvement efforts by advocating for customer-centric enhancements.