American Vision Partners logo
American Vision Partners

American Vision Partners is one of the largest and fastest-growing eye care practice management companies in the nation.

Premium Surgery Counselor, Bilingual

CounselorCounselorFull TimeRemoteJuniorTeam 1,001-5,000Since 2017Company SiteLinkedIn

Location

Arizona

Posted

5 days ago

Salary

Not specified

Seniority

Junior

High School1 yr expExperience acceptedEnglish

Job Description

• Assisting the patient with all aspects of the surgical process and pre-operative preparations • Educating and counseling patients regarding their surgical options, including premium product offerings • Scheduling surgery, making surgical appointments and acting as a liaison between the office, surgical facility, patient and the referring physician • Counseling patients for surgery by providing clear, concise details about what to expect for the surgery • Educating patients on the pre/post-operative instructions and the consents for surgeries • Reviewing all surgery paperwork to ensure we have received back from the patient the necessary signed documents • Scheduling necessary appointments, as appropriate by specialty • Monitoring surgery schedules for cancellations/no-shows to ensure patient is contacted to reschedule • Ensuring all patient out of pocket money owed is documented and collected prior to surgery • Helping to maintain referring provider relationships • Creating an exceptional patient experience • Monitoring voicemail inbox and tasking inbox and responding to inquiries • Answering incoming phone calls from patients concerning their surgery • Maintaining patient confidentiality at all times • Participating in on-going training and continued education • Encouraging a team-oriented environment

Job Requirements

  • High School Diploma or GED required
  • At least one-year of experience in a medical practice; refractive, surgical, aesthetic or ophthalmology specialties preferred
  • Experience in ophthalmology preferred
  • Must be comfortable discussing financial options and presenting payment plans
  • Excellent verbal and written communication skills
  • Ability to make decisions within established protocols and with minimal supervision
  • Detail oriented, reliable and able to multi-task in a fast paced, high-volume work environment
  • Demonstrated ability to meet deadlines

Benefits

  • medical and dental insurance
  • significant eye care discounts
  • child care assistance
  • pet insurance
  • continuing education funds
  • 401(k)
  • paid holidays
  • PTO
  • Sick Time
  • opportunity for growth

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