This role is primarily responsible for managing the runtime environment inside the Lineage AWS organization.  Duties include ensuring the performance of the MSP, project development, identifying efficiencies (CI), cost management (FinOps), problem resolution, as well as to function as the SME to the runtime organization.  To be successful, the cloud Operations Lead will need to be capable of overseeing all aspects of technology tied into AWS, Azure, and other cloud platforms as they are adopted.  A successful candidate will need to be capable to analyze current infrastructure technology used then develop roadmaps to improve and expand upon them. Iterating designs to increase the quality, reliability and service of the infrastructure.  Although the team relies on the MSP to perform the day-to-day operations, this role will be expected to be hands on during escalation incidents.  

Primary Responsibilities:  

• Infrastructure Design and Deployment: Planning, designing, and implementing cloud infrastructure architectures, ensuring scalability, availability, and reliability. 

• System Administration: Managing and maintaining virtual machines, storage, databases, and other cloud resources. Performing system monitoring, optimization, and troubleshooting. 

• Security and Compliance: Implementing security measures to protect cloud environments, including network security, access controls, and data encryption. Ensuring compliance with industry standards and regulations. 

• Performance Optimization: Identifying and resolving performance bottlenecks, optimizing resource utilization, and recommending infrastructure improvements. 

• Automation and Scripting: Developing scripts and automation workflows to streamline administrative tasks, infrastructure provisioning, and deployments. 

• Incident Management: Responding to and resolving escalated incidents, performing root cause analysis, and implementing preventive measures.  

• Escalations: From time-to-time large outages require our best people to be pulled into calls, while this is infrequent it is expected that this position is available when needed to help on major incidents. 

• Backup and Disaster Recovery: Implementing and managing organization backup strategies and disaster recovery plans to ensure business continuity. 

• Managing access across the entire Cloud Organization to ensure standardized access levels. 

• Collaboration and Documentation: Collaborating with cross-functional teams, providing technical guidance and support. Documenting system configurations, processes, and procedures. 

• Travel: less than 10% with potential international travel required (Europe & Asia). 

• Migration & Optimization: Moving legacy systems to the cloud and optimizing cost/performance. 

• Technical Enablement: Delivering workshops, demos, and whitepapers. 

Education and Work Experience: 

• University degree in Information Technology, or Business Administration and/or equivalent work experience. 

• Minimum 5 years of experience as senior engineer/architect. 

• Minimum 4 years of experience with AWS cloud services. 

• Exceptional verbal, written and interpersonal communication skills; including the ability to communicate effectively across all levels of the organization. 

• Experience working in a matrixed global organization where success requires broad orchestration of resources and services. 

• Strong understanding of the business impact of IT tools, technologies, and policies. 

Required Knowledge, Skills, and Abilities: 

• Cloud Foundations and Services (VMware (SDDC), AWS, and Azure). 

• Expert knowledge of AWS, System Administration, Networking and Security. 

• Expert in Cloud Governance.  

• Containers (Docker and Kubernetes). 

• Automation tools (Terraform / Ansible). 

• Experience with one or more scripting languages. 

• Experience at leading teams or resources. 

• Excellent communication and presentation skills. 

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