• Analyze home sleep test results to identify patterns and abnormalities. Communicate findings clearly and effectively to customers. Address customer questions and concerns. • Conduct virtual machine setups for CPAP and BiPAP devices to ensure proper configuration and patient understanding • Titrate CPAP/BiPAP pressure following clinical guidelines to optimize therapy effectiveness • Review and monitor patient compliance data from cloud-connected PAP devices • Identify therapy issues or non-compliance and proactively engage with patients to troubleshoot and resolve • Perform virtual mask fittings and provide recommendations to optimize seal, comfort, and long-term success • Educate patients on proper usage, cleaning, and maintenance of their PAP equipment • Guide patients through resupply schedules and assist in facilitating timely and accurate replacement of masks, cushions, filters, and tubing • Provide empathetic and knowledgeable support to help patients overcome common therapy challenges such as dryness, leaks, or discomfort • Maintain documentation of patient interactions, troubleshooting steps, and follow-up plans in internal systems • Stay up to date on DME products, PAP accessories, and best practices in sleep apnea treatment • Collaborate with internal clinical, support, and logistics teams to ensure smooth coordination of care • Contribute ideas and insights to improve the follow-up program and enhance the patient experience