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Role Description

The Product Engineering Manager (PEM) is responsible for the end-to-end delivery of product and customer-driven engineering work for assigned teams and products. This role ensures predictable execution, high quality, and alignment with product strategy while maintaining long-term technical health.

Product Engineering Managers are accountable for planning, execution, and delivery outcomes, and serve as the primary coordination point across Product, Engineering, Customer Success, and Support.

What You’ll Do (Key Responsibilities):

• Own delivery commitments for assigned products and initiatives.
• Participate in sprint planning, releases, and delivery milestones.
• Track progress, manage risks, and resolve blockers.
• Ensure work is delivered on time and meets quality expectations.
• Provide technical guidance to ensure scalable, secure, and maintainable solutions.
• Review designs and delivery approaches to minimize technical debt.
• Partner with architects and senior engineers on complex decisions.
• Lead engineers responsible for delivery.
• Set priorities, clarify expectations, and drive accountability.
• Coach team members to improve execution and ownership.
• Work closely with Product Management and engineering to translate roadmap items into delivery plans.
• Coordinate with Customer Services, Customer Success, and Customer Support on customer commitments and escalations.
• Communicate status, risks, and tradeoffs clearly to internal and external stakeholders.
• Improve code delivery processes, tools, and metrics.
• Ensure adherence to security, compliance, and operational standards.
• Promote reuse, automation, and standardization.

Qualifications

• 8+ years of software engineering experience with leadership as an Engineering Manager or Tech Lead.
• Strong understanding of application architecture, APIs, and data systems.
• Proven ability to deliver complex, cross-functional initiatives.
• Strong communication and decision-making skills.

Requirements

• Predictable and on-time delivery.
• High product quality and reduced production issues.
• Clear ownership and accountability.
• Strong cross-functional collaboration and stakeholder trust.

Work Location & Flexibility

We are headquartered in Washington, D.C., and this role is eligible for remote work from the following states: AR, AZ, CA, CO, CT, DC, DE, FL, GA, IL, IN, KS, KY, LA, MA, MD, MI, MN, NC, NH, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TX, VA, WA, WI, WV, WY. If you live outside these states, unfortunately we’re not able to consider your application at this time.