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Toast

We empower the restaurant community to delight guests, do what they love, and thrive.

Onboarding Consultant I – Mandarin Speaking

ConsultantConsultantFull TimeRemoteSeniorTeam 1,001-5,000Since 2013H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

5 days ago

Salary

$57K / year

Seniority

Senior

3 yrs expEnglishChineseGo

Job Description

• Leverage your Toast product knowledge and project management skills to partner with restaurant owners during the Go-Live phase and post 30 days of going live • Create best practices for managing daily restaurant operations by enabling restaurant owners and staff to utilize Toast • Responsible for consulting with clients to determine configuration needs prior to go-live and communicate any unique needs to the project resources • Perform onboarding configurations remotely while documenting the go-live process • Leverage the Toast product configured to their business and workflow with a focus on operational efficiencies • Manage several onboarding engagements simultaneously, including large books of onboarding business at one time (100-130 customers) • Drive seamless internal communication across Sales, Customer Success, and Product departments to resolve project blockers and accelerate activation timelines

Job Requirements

  • Bilingual/Fluent in Mandarin & English required
  • 3 + years of experience in a role responsible for customer satisfaction and business operations
  • Success operating independently and navigating competing priorities in a constantly changing environment
  • Proven track record of success in meeting and exceeding goals
  • Excellent communication, organizational, and influencing skills

Benefits

  • Competitive compensation and benefits programs
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements

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